Shipping Policy

Thank you for visiting our store and shopping with us. Below is detailed information regarding our shipping policy.

Our goal is to provide you with the best shipping options every day. We deliver to hundreds of customers, ensuring that we always provide you with the highest levels of responsiveness.

We deliver to the United States only and the following shipping policy applies to all orders.

Shipping Rates & Delivery Times

When you place your order shipping charges will be displayed at the checkout

 

 

 

 

All orders

Processing Time: 2-4 days 

Working days:  Mon - Fri: 8:00 AM- 5:00 PM.

                           Sat: 8:00 AM- 3:00 PM.

                           Sun: 9:00 AM- 2:00 PM. 

We are currently shipping for the United States.

 

NOTE: We are not responsible for shipping carrier delays. You will understand that these delays are beyond our control. 

No restocking fee is to be charged to the consumers for the return of a product.

During Covid19 deliveries may take a little longer.

This period is beyond our control and is necessary to fight against the virus by ensuring 100% secure deliveries.

 

What happens next? 

You will receive a confirmation email with your order details. This email will contain links to track the status of your order or a number to track the status of your order.

 

Covid-19 Update

Please keep in mind that carriers may experience delays caused by COVID-19. If there is a significant delay in dispatching your order, our customer service team will contact you via email.

 

Parcel tracking

Once your order has shipped, we will immediately send you a shipping confirmation email with a tracking number. If you have not received an email, please check your spam folder. You can track your order at any time on our Order Tracking page.

Once we ship the order and provide a tracking number, it is the responsibility of the customer to follow up with the courier company. In case the order is put on hold by the courier company due to any reason, or the courier company attempts to deliver the order when the customer is not at home, it is the customer's responsibility to contact the courier company. We recommend you follow up with the courier once you are provided with the tracking number.

 

Change of delivery address

For a change of delivery address request, we are able to modify the address at any time before the order is dispatched.

After placing your order, you have 24 hours to contact our customer service and request the modification or cancellation of your order free of charge. Also, there are no refunds for cancellations after 24 hours of placing the order.

 

Incorrect Address

If you put an incorrect address during checkout and product return to our store after delivery, then we will not be responsible for the loss of your order.

 

Item packaging details

All our items are packaged in two-way polystyrene (OPP), which has many advantages in terms of quality preservation:

• Withstands high tensile force

• Preserves heat and light radiation

• Nontoxic

• Odourless

• Ecological

• Lightweight 

 

Dues and taxes

All packages are shipped from Coverszy. For our customers in the USA, there is no additional tax on our products, which means you only have to pay the final sale price when shopping.

 

Return policy 

Coverszy products come with a 30-day money-back guarantee.

If you purchased a product from us and there is a problem, you can return it within 30 days of your purchase for a full refund. For more information, visit our Return Policy page.

 

CLICK HERE TO CONTACT US DIRECTLY! 

For more information

Contact Us

Contact Time: 24/7

Mail: info@coverszy.com

Phone: +62 813-9387-3330