Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Processing your “Change of Mind” return
For all “Change of Mind” returns, please email firstname.lastname@example.org to our Customer Care Team. A member of our Customer Care Team will assist you with booking your return.
We require photographs to be sent along with your return request, showing that the item and its packaging are both in an acceptable condition, before a “Change of Mind” return can be processed.
Once we receive the returned item from you and it is determined to be in an acceptable condition, we will provide you with either a refund or store credit (as chosen by you).
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
If you wish to cancel your order, it must be canceled within 24 hours of the order placement, in which case we will provide you with a full refund. Cancellations after that time may be treated as a “Change of Mind” return.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Jl. Erowati V No.22, Bulu Lor, Kec. Semarang Utara, Kota Semarang, Jawa Tengah 50179 , Indonesia
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Refunds will be refunded to your original payment method. It may take 3 to 5 business days for your refund to be issued and your account to be accredited.
Promotions and discounts will not be refunded.
If you have questions please contact us:
Late or missing refunds (if applicable)
If your return has already arrived but you have not yet received a refund within 5 business days, please contact our Customer Success Team. Email us at firstname.lastname@example.org with your name and order number. We will help you within 12 hours and arrange the refund immediately.
For more information
Contact Time: 24/7
Phone: +62 813-9387-3330
Address : Jl. Erowati V No.22, Bulu Lor, Kec. Semarang Utara, Kota Semarang, Jawa Tengah 50179 , Indonesia